betbt Privacy Policy
Your personal information is completely safe with us. Learn in detail how betbt collects, uses, and protects your data.
Introduction and Table of Contents
betbt ("we", "our") is a trusted online betting and casino platform in Bangladesh. This Privacy Policy ("Policy") tells you how we collect your personal information, why it is collected, who can view it, and how you can maintain control over your own information. By using any betbt service, you are considered to have agreed to the terms of this Policy. You must be at least 21 years old to use our platform.
1. What Information We Collect
betbt collects various types of personal information. Each category is described in detail below:
A. Registration and Identity Information
When you open an account with betbt, we collect your full name, date of birth, mobile number, email address, and residential address. This information is essential for verifying your identity and managing your account.
B. Identity Verification (KYC) Information
To prevent fraud and ensure responsible gaming, we may collect copies of your National Identity Card (NID), passport, or driving licence. This is an important part of legal compliance.
C. Financial Information
To complete transactions, we process information related to your bKash, Nagad, or Rocket account. Full bank or mobile banking credentials are not stored on our servers. The minimum deposit amount is ৳300 and the minimum withdrawal amount is ৳1,000.
D. Technical and Usage Information
We automatically collect the following information:
- IP address and device type
- Browser type and operating system
- Time and date of site access
- Which pages were visited
- Cookie and local storage data
- Referral source (where you came from to reach the site)
E. Communication and Support Information
When you contact us through our 24/7 live chat support or by email, we retain a record of that conversation. This is used to improve the quality of our service.
2. Purpose of Data Collection
betbt uses your information only for specific and legitimate purposes. We never use your information for unnecessary purposes or sell it to third parties.
- Creating, managing, and securing your account
- Processing and verifying financial transactions (bKash, Nagad, Rocket)
- Complying with applicable laws and regulations and completing KYC verification
- Preventing fraud, money laundering, and other illegal activities
- Managing and implementing responsible gaming programmes
- Providing customer service and technical support
- Improving platform performance and security
- Delivering a personalised gaming experience
- Sending relevant offers and promotional information (with your consent)
- Diagnosing and resolving technical issues
3. Legal Basis for Data Processing
betbt processes your information on the following legal bases:
A. Contractual Necessity
Processing certain information is essential to fulfil our terms of service and keep your account active. Without this information, we will not be able to provide our services.
B. Legal Obligation
We are required to retain and process certain information to comply with applicable laws, tax regulations, and financial regulatory frameworks. This includes Anti-Money Laundering (AML) and Counter-Terrorist Financing (CTF) regulations.
C. Legitimate Interests
We process certain information on the basis of legitimate interests to ensure the security of the platform, prevent fraud, and improve the quality of our services.
D. Your Consent
For marketing communications and optional features, we process information on the basis of your explicit consent. You may withdraw this consent at any time.
4. Data Sharing
betbt does not sell your personal information to any third party. Information may be shared in the following limited circumstances:
A. Payment Processors
Information necessary to complete transactions is shared with payment service providers such as bKash, Nagad, and Rocket. These service providers follow their own privacy policies.
B. Technology and Service Partners
Technology partners required to operate our platform (such as cloud hosting providers and game suppliers like Pragmatic Play, Evolution Gaming, Spribe, etc.) may receive only the information needed to carry out their designated tasks.
C. Law Enforcement Agencies
We may provide necessary information in response to a court order, legal obligation, or a valid request from a government regulatory authority. In such cases, we will try to notify you in advance to the extent permitted by law.
D. Business Transfers
In the event of a future business merger or acquisition, your information may be transferred to the new entity. In such cases, equivalent protections under this Privacy Policy will be ensured and you will be notified in a timely manner.
5. Cookies and Tracking Technologies
betbt uses cookies to improve your experience and to keep the platform running smoothly.
A. Essential Cookies
These are necessary for the core functionality of the platform. These cookies are used to keep your login session active, manage security tokens, and maintain transaction continuity. They cannot be disabled.
B. Functional Cookies
These cookies are used to remember your preferences (such as language settings and game preferences). They ensure your personalised experience.
C. Analytical Cookies
We use analytical cookies to analyse usage patterns on the platform and improve the quality of our service. This information is processed in aggregate form.
D. Cookie Controls
You can control or delete cookies through your browser settings. Please note that disabling essential cookies may prevent the platform from working correctly.
6. Data Retention Period
betbt does not retain your information for longer than necessary. Retention periods for different types of information are as follows:
- Account Information: Retained for a specified period based on legal requirements even after the account is closed.
- Financial Transaction Records: Retained for the applicable period in accordance with financial regulations.
- KYC Documents: Retained in accordance with applicable regulatory requirements.
- Support Communications: Retained for a limited period after the issue is resolved.
- Cookie and Session Data: Automatically deleted or expired at the end of a session depending on the type of cookie.
- Marketing Preferences: Processing is stopped as soon as you withdraw your consent.
Once the designated retention period ends, we permanently delete your information or irreversibly anonymise it using secure methods.
7. Data Protection and Security
Protecting your information is betbt's top priority. We maintain industry-standard technical and organisational security measures.
All data transmitted between your browser and our servers is protected by SSL/TLS encryption. Your login credentials, financial information, and personal data are transferred in a fully encrypted state.
Only authorised staff can view your information when required for specific job functions. All staff are bound by strict confidentiality agreements and must undergo regular security training.
Our databases are stored in a secure environment and backed up regularly. Sensitive information remains encrypted even at rest.
We conduct regular security audits and vulnerability assessments. Our systems are kept up to date at all times to address new cyber threats.
Please note that no method of transmitting information over the internet or electronic storage is 100% secure. We strive for the highest level of protection, but we cannot guarantee absolute security. If you suspect a security breach, please contact us immediately.
8. Your Rights
You have the following rights over your personal information. To exercise these rights, please contact our support team.
A. Right of Access
You can find out what information we hold about you, why we hold it, and who we have shared it with. Upon request, we will provide you with a copy.
B. Right to Rectification
If your information is incorrect or incomplete, you may request that it be corrected. We will make the correction within a reasonable time.
C. Right to Erasure
In certain circumstances you may request that your information be deleted. However, we are required to retain certain information for a specified period due to legal obligations.
D. Right to Restrict Processing
In certain cases you may request that the processing of your information be restricted, for example if you raise an objection about the accuracy of the information.
E. Right to Portability
You may request that the information you have provided be made available in a structured, commonly used, and machine-readable format.
F. Right to Object
You may object at any time to the processing of your information for marketing purposes or on the basis of legitimate interests.
To exercise any of the above rights, contact our 24/7 live chat support or email us at: [email protected] — we generally respond within 30 days of receiving your request.
9. Protection of Minors
betbt strictly follows a 21+ age policy. Our services are intended only for individuals aged 21 or over.
We do not knowingly collect information from minors. Age is verified during the registration process, and additional verification is carried out in cases of suspicion.
If we become aware that information from a minor has been collected by mistake, we will immediately close that account and delete the data. If a parent or guardian suspects that their child has registered on our platform, please contact us.
10. Changes to the Policy
betbt may update this privacy policy as needed. If any significant changes are made, we will notify you in the following ways:
- A clear notice will be displayed on the platform
- A notification will be sent to your registered email
- The "Last Updated" date at the top of the page will be changed
If you continue using our platform after any changes, you will be considered to have accepted the updated policy. We recommend that you review this policy regularly.
11. Contact Us
If you have any questions, concerns, or requests to exercise your rights regarding this privacy policy, do not hesitate to contact us. betbt's dedicated support team is always ready to help you.
Speak with us directly in Bengali through our 24/7 live chat support. Live chat is the best option for a quick response.
For written requests or privacy-related matters, email us at: [email protected] — we will provide a detailed response in a timely manner.
betbt always respects your privacy and values your trust. We are committed to building a safe and transparent gaming environment.